INTRODUCTION
African Perspectives Publishing respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how African Perspectives Publishing collects, uses, stores, shares and protects personal information when you visit or use https://africanperspectives.co.za, purchase books, contact us, submit a manuscript or otherwise interact with us.
This policy is intended to comply with the Protection of Personal Information Act 4 of 2013, commonly referred to as POPIA, and other applicable South African laws.
In this policy, “we”, “us” and “our” refer to African Perspectives Publishing. “You” and “your” refer to any person who visits the website, purchases from us, contacts us or submits information to us.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following personal information:
• Your name and surname.
• Your email address and telephone number.
• Your billing and delivery address.
• Information relating to your order, purchase and delivery.
• Payment status and transaction references.
• Messages, enquiries and correspondence submitted through the website or by email.
• Manuscripts, author biographies, contact details and other information provided through an author submission.
• Information you provide when subscribing to newsletters or marketing communications.
• Technical information, including your IP address, browser type, device information, website activity and cookie data.
• Any other information you voluntarily provide to us.
Please ensure that the information you provide is accurate, complete and up to date.
PAYMENT INFORMATION
Online payments may be processed through an authorised third-party payment provider.
African Perspectives Publishing does not ordinarily receive or store your complete bank card information. Payment providers process your payment details in accordance with their own privacy and security practices.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you place an order, complete a form, contact us, submit a manuscript or subscribe to communications.
• Automatically when you use the website, through cookies and similar technologies.
• From service providers involved in processing payments, delivering orders, maintaining the website or supporting our business operations.
• From publicly available sources where permitted by law.
HOW WE USE PERSONAL INFORMATION
We may use your personal information to:
• Process, confirm and fulfil orders.
• Arrange the delivery of purchased books.
• Process payments, refunds and replacement requests.
• Communicate with you about your order or enquiry.
• Assess and respond to author or manuscript submissions.
• Provide customer service and resolve complaints.
• Maintain business, accounting and transaction records.
• Detect and prevent fraudulent or unauthorised transactions.
• Improve the functionality, security and performance of the website.
• Send marketing communications where you have consented to receive them or where otherwise permitted by law.
• Comply with legal, regulatory, tax and administrative obligations.
• Establish, exercise or defend legal rights.
We will only process personal information where we have a lawful reason to do so.
MARKETING COMMUNICATIONS
We may send you news, publishing updates, book announcements or promotional communications where you have provided your consent or where permitted by law.
You may unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us at francis@africanperspectives.co.za.
Unsubscribing from marketing communications will not prevent us from sending necessary communications relating to your orders, enquiries or transactions.
COOKIES AND WEBSITE TECHNOLOGIES
The website may use cookies and similar technologies to:
• Keep the website and online shop functioning correctly.
• Remember items placed in your shopping basket.
• Maintain website security.
• Understand how visitors use the website.
• Improve website performance and the user experience.
Some cookies are necessary for the website to function. Other cookies may be used for analytics or additional functionality where enabled.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the website or online shop functions.
SHARING PERSONAL INFORMATION
We may share personal information with trusted third parties where reasonably necessary, including:
• Payment processors.
• Courier and delivery service providers.
• Website hosting, maintenance, security and technical service providers.
• Email and communication service providers.
• Accountants, professional advisers and administrative service providers.
• Government authorities, regulators, courts or law-enforcement bodies where disclosure is required by law.
• Other parties where you have consented to the disclosure.
These parties may only process personal information for the purpose for which it was provided, subject to applicable law and appropriate confidentiality or data-protection obligations.
We do not sell your personal information.
INTERNATIONAL TRANSFERS
Some website, hosting, cloud, email or technical service providers may process or store information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the information receives an appropriate level of protection as required by POPIA.
INFORMATION SECURITY
We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration, disclosure or destruction.
Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Where a security compromise affects your personal information, we will take the steps required by applicable law, which may include notifying the Information Regulator and affected individuals.
RETENTION OF INFORMATION
We retain personal information only for as long as reasonably necessary to:
• Fulfil the purpose for which it was collected.
• Complete transactions and provide customer support.
• Meet tax, accounting, contractual and legal obligations.
• Resolve disputes and enforce agreements.
• Maintain appropriate publishing and submission records.
When personal information is no longer required, it will be securely deleted, destroyed or de-identified, subject to applicable retention requirements.
AUTHOR SUBMISSIONS
Information included in author or manuscript submissions may be used to evaluate the submission, communicate with the author and maintain internal submission records.
Submitting a manuscript does not guarantee publication, representation or acceptance.
Authors should avoid including unnecessary personal information or confidential information belonging to another person unless they are authorised to provide it.
INFORMATION RELATING TO CHILDREN
The website is not specifically directed at children.
A person under the age of 18 should obtain assistance or consent from a parent or legal guardian before placing an order, submitting a manuscript or providing personal information through the website.
Where we become aware that a child’s personal information has been collected without appropriate authorisation, we will take reasonable steps to address the matter in accordance with applicable law.
YOUR RIGHTS
Subject to POPIA and other applicable laws, you may have the right to:
• Ask whether we hold personal information about you.
• Request access to your personal information.
• Request that inaccurate, incomplete, outdated or misleading information be corrected.
• Request the deletion or destruction of information that we are no longer authorised to retain.
• Object to certain processing of your personal information.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.
• Lodge a complaint with the Information Regulator of South Africa.
We may need to verify your identity before responding to a request.
THIRD-PARTY WEBSITES
The website may contain links to third-party websites or services.
African Perspectives Publishing is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies of those websites before providing personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The updated version will be published on the website with a revised “Last updated” date.
CONTACT DETAILS
For privacy-related questions, requests or complaints, please contact:
African Perspectives Publishing
Email: francis@africanperspectives.co.za
Website: https://africanperspectives.co.za